Position Title: Associate Customer Success Manager

Location: Remote (Thailand based)

Join the community revolution!

At our company, we believe that communities will save the world and we are on a mission to empower everyone to build their own. We do so by offering a suite of pre-built social features that companies can add to their apps or websites to easily launch their own social networks.

Hundreds of companies worldwide are already using our technology to decrease their reliance on third-party social media and operate their own positive and curated digital communities.

Since the launch in 2020, we have 80+ employees across four offices - Bangkok, London, Milan, and San Francisco - and 100+ global clients, including leading companies such as Harley-Davidson, Pernod Ricard, Noom, Betano and more. We raised over $20M backed by leading venture capitals.

We are seeking an ambitious, passionate, and results-driven business leader who is willing to embark on a new exciting challenge: enable our clients to get the best ROI from using our product, in turn helping grow in size and in revenues!

Reporting to Head of Customer Success, in this role you will be responsible for advising our clients on how to successfully use social features to drive business impact and successfully launch, engage and monetise their in-app communities.

Your impact and responsibilities:

Have regular touchpoints with our APAC & SMB clients, supporting them to successfully leverage social features to achieve their business objectives. Most of the time this translates to supporting them to launch, engage and monetise their in-app community;
Enable our clients to use our product to their fullest potential, supporting increased engagement, curbing runaway churn, and increasing customer loyalty;
Provide direction and support to create content and educational assets on community-led growth with the end goal of enabling our clients and supporting our Marketing team to drive educational initiatives;
Maintain internal knowledge database including customer meeting notes, best practices, data points and product inputs that can be easily accessed by relevant stakeholders;
Closely partner with the sales, product, technical support and demand generation teams to ensure alignment with client enablement and growth goals;
Drive referral marketing activities with our clients;
Support to organize community initiatives for our clients including online webinars, events and digital newsletter;
Represent our company and build relationships with industry stakeholders, in time positioning yourself as a thought leader in the space.

You ideal profile:

1.5+ years of experience in customer success, consulting or growth, and strategy roles in a start-up or scale-up, preferable in a fast-paced environment;
A firm understanding of app user behavior and trends around community building, social networks and digital platforms;
Strong project management, operations and resource allocation: you are well-organized, and have frameworks to facilitate complex projects and regional initiatives;
Customer centric approach with an ability to drive customer engagement, handle challenges, and deliver exceptional customer satisfaction;
Ability to establish relationships with both internal and external stakeholders;
Data-driven mindset turning stakeholders insights into recommendations and levers for growth;
Strong communicator: ability to present information in an insightful and structured manner, both written and oral;
Curios and able to grasp quickly new concepts, technologies and processes;
A passion for technology and community building, desire to learn about our product and ability to evangelize the company;

What’s in it for you:

Competitive salary and Pre-IPO stock package.
Global Diversity - You’ll work with an international team of professionals with a hugely diverse cultural background that embraces 29 nationalities.
Remote First Setup - Enjoy the freedom to work from anywhere that maximizes your productivity. A successful applicant is required to have residency in Thailand. The company will support the relocation process and provide an allowance. You will be required to meet with your team for one week every three months.
Life Assurance & Private Healthcare - Your insurance also includes dental care support.
Mental Health Support - The iStrong platform provides you with unlimited sessions with a therapist whenever and wherever you may need it.
Thai and English Classes - Available for anyone who wants to master a new language.
Unlimited Paid Vacation Days - to disconnect and recharge when you need!

Our company is an equal opportunity employer and welcomes applications from all qualified individuals regardless of ethnicity, sex, disability, religion/belief, sexual orientation or age.

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