Position Title: Senior Solution Engineer

Location: Bangkok, Thailand

Join the community revolution!

At Social+, we believe that communities will save the world and we are on a mission to empower everyone to build their own. We do so by offering a suite of pre-built social features that companies can add to their apps or websites to easily launch their own social networks.

Hundreds of companies worldwide are already using our technology to decrease their reliance on third-party social media and operate their own positive and curated digital communities.

Since the launch of Social+ in 2020, we have 80+ employees across four offices - Bangkok, London, Milan, and San Francisco - and 100+ global clients, including leading companies such as Harley-Davidson, Pernod Ricard, Noom, Betano and more. We raised over $20M backed by leading venture capitals.

Your impact:

The senior SLE role is a leadership position that is responsible for leading and mentoring the solutions engineer team members, as well as providing technical expertise, solution consultant and support to the sales team, the implementation and customers. He/she is also responsible for ensuring that the team is equipped with the necessary technical skills and knowledge to provide effectively to the team.

Your team:

The Solutions engineer team is responsible for the sales process by providing technical expertise and support to the sales team. The main responsibility is to assist sales representatives in understanding the technical aspects of the company's products and services, and how they can be used to meet customer needs. We also help to create and deliver presentations, tech proposal and product demonstrations, and provide technical information and answers to customer questions. Additionally, we conduct research on new technologies and products, and stay up-to-date on industry trends to provide the sales team with relevant information to close deals. We work closely with other departments, such as the implementation team, engineering, product management, and customer support teams to ensure that the company's products and services are well-positioned in the market and deliver the project smoothly. We are also responsible for ensuring that sales teams are equipped with the necessary technical skills and knowledge to sell the company's products and services effectively.

Your day-to-day responsibilities:

Collaboratively with customers (Enterprises and SMEs) for gathering business requirements, provide technical solutions to solve client use cases, do man-day and total cost estimation for project development.
Work closely with sales team in regards to technical proposals and pitches to enterprise customers
Put together technical cases (diagram, RFP, and proposals) for the sales teams to support their proposals
Provide consultation to the customers on product best practices, use cases, customization, on-broading, and to be 2nd tier on tech support for investigating cases (need some coding) before escalating to product and engineering team.
Ensure that the company’s services can meet the customer’s requirements
Initiate, coordinate, implement proof-of-concepts, do basic training with customers
Working closely with Professional service teams for Kick-off meetings and Implementing phase.
Work closely with the Product/Engineering team for feedback, customer requests, and improvement.
Initiate/Maintain development for Demo apps and Beta services under the Professional service team.
Building and maintaining strong relationships with key customers, partners and stakeholders.

Your ideal profile:

Background in software sales/pre-sales engineering role experience
Sales or pre-sales experience in enterprise, retail or financial services verticals
At least 1-3 years of programming experience on at least one of the following stacks: Mobile skills such as Swift, Kotlin, React-native, Flutter a plus
Experience, utilizing, understanding and implementation of RESTful, SOAP and SDK API (Bot and etc.)
Experience using database (eg. ElasticSearch, MongoDB, etc.)
Understanding of IT networking, infrastructure, cloud platforms (such as AWS, GCP, Firebase,Azure) and security.
Strong verbal and written skill in English language
Very strong communication and client management skills
Ability to explain complex information in simple and clear terms to a non technical person
Flexible, self-learning, self-motivated, team-player, willing to work in a dynamic and fast-paced environment

What’s in it for you:

Competitive salary and Pre-IPO stock package.
Global Diversity - You’ll work with an international team of professionals with a hugely diverse cultural background that embraces 29 nationalities.
Remote First Setup - You are required to work from the office 3 days a month. The rest of the days, you are free to work wherever you feel most productive.
Life Assurance & Private Healthcare - Your insurance also includes dental care support.
Mental Health Support - The iStrong platform provides you with unlimited sessions with a therapist whenever and wherever you may need it.
Thai and English Classes - Available for anyone who wants to master a new language.
Unlimited Paid Vacation Days - to disconnect and recharge when you need!

Social+ is an equal opportunity employer and welcomes applications from all qualified individuals regardless of ethnicity, sex, disability, religion/belief, sexual orientation or age.

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