Position Title: Solution Engineer

Location: Bangkok, Thailand (You’ll only need to come into the office three days a month — the rest of the time, you can work remotely.)

Join Social+

Social+ is on a mission to help brands and creators own their communities instead of renting them on third-party social platforms. As engagement on traditional social media declines and algorithms become more unpredictable, Social+ empowers enterprises to build curated digital communities directly within their own apps, driving higher engagement, retention, and lifetime value.

For consumer apps, engagement is everything. Social+ is designed to help brands keep users inside their ecosystem rather than losing them to external platforms. By embedding community features within an app, brands can foster deeper interactions, increase user retention, and unlock new monetization opportunities.

Your impact:

The senior SLE role is a leadership position that is responsible for leading and mentoring the solutions engineer team members, as well as providing technical expertise, solution consulting, and support to the sales team, the implementation and customers. He/she is also responsible for ensuring that the team is equipped with the necessary technical skills and knowledge to provide effectively to the team.

Your team:

The Solutions engineer team is responsible for the sales process by providing technical expertise and support to the sales team. The main responsibility is to assist sales representatives in understanding the technical aspects of the company's products and services, and how they can be used to meet customer needs. We also help to create and deliver presentations, tech proposals, and product demonstrations, and provide technical information and answers to customer questions. Additionally, we conduct research on new technologies and products, and stay up-to-date on industry trends to provide the sales team with relevant information to close deals. We work closely with other departments, such as the implementation team, engineering, product management, and customer support teams, to ensure that the company's products and services are well-positioned in the market and deliver the project smoothly. We are also responsible for ensuring that sales teams are equipped with the necessary technical skills and knowledge to sell the company's products and services effectively.

Your day-to-day responsibilities:

Collaboratively with customers (Enterprises and SMEs) for gathering business requirements, provide technical solutions to solve client use cases, do man-day and total cost estimation for project development.
Work closely with the sales team in regards to technical proposals and pitches to enterprise customers
Put together technical cases (diagram, RFP, and proposals) for the sales teams to support their proposals
Provide consultation to the customers on product best practices, use cases, customization, onboarding, and to be the 2nd tier on tech support for investigating cases (need some coding) before escalating to the product and engineering team.
Ensure that the company’s services can meet the customer’s requirements
Initiate, coordinate, implement proof-of-concepts, do basic training with customers
Working closely with Professional service teams for Kick-off meetings and the implementation phase.
Work closely with the Product/Engineering team for feedback, customer requests, and improvement.
Initiate/Maintain development for Demo apps and Beta services under the Professional Services team.
Building and maintaining strong relationships with key customers, partners, and stakeholders.

Your ideal profile:

Background in software sales/pre-sales engineering role experience
Sales or pre-sales experience in enterprise, retail, or financial services verticals
At least 1-3 years of programming experience on at least one of the following stacks: Mobile skills such as Swift, Kotlin, React-native, Flutter a plus
Experience, utilizing, understanding, and implementation of RESTful, SOAP, and SDK API (Bot and etc.)
Experience using a database (eg. ElasticSearch, MongoDB, etc.)
Understanding of IT networking, infrastructure, cloud platforms (such as AWS, GCP, Firebase, Azure,) and security.
Strong verbal and written skills in the English language
Very strong communication and client management skills
Ability to explain complex information in simple and clear terms to a nontechnical person
Flexible, self-learning, self-motivated, team-player, willing to work in a dynamic and fast-paced environment

Why Join Social+?

🚀 Be part of a category-defining company—we’re changing how brands build communities.

🎨 Total creative freedom—bring wild marketing ideas to life with a team that supports experimentation.

🌍 Global, remote-first culture—work with top talent across different countries. Under the current policy, you are required to work from the office 3 days a month. The rest of the days, you are free to work wherever you feel most productive in Thailand.

💡 Visibility, Inclusion, and Autonomy - We’ll provide guidance and support while granting you full visibility into your achievements, inclusion in all team meetings to absorb as much as you can, and the freedom to propose your ideas. Proactivity is highly valued and encouraged at all times.

🏀🎾Sponsored Weekly Sports Sessions: Stay active and connect with colleagues! We sponsor various sports like badminton, tennis, and pilates to keep you moving and having fun together offline.

🌈 Global Diversity - You’ll work with an international team of professionals with a hugely diverse cultural background that embraces 15 nationalities.

🛡️ Life Assurance & Private Healthcare: Your insurance plan includes dental care 🦷, so your smile is covered too!

🩺 Annual Health Check-Up: Stay on top of your well-being with an annual health check-up.

🧠 Mental Health Support: Take care of your mind 🧘 with an allowance to reimburse therapy sessions up to a certain limit. Your mental health matters!

🌴 Unlimited Paid Vacation Days: Recharge and disconnect whenever you need – the time is yours to take! ✈️🧳🌞

Social+ is an equal-opportunity employer and welcomes applications from all qualified individuals regardless of ethnicity, sex, disability, religion/belief, sexual orientation, or age.